How can I buy at www.samparfums.es?
Buying at www.samparfums.es is quick and easy, you just have to follow these steps:
- Choose the section (fragrance, cosmetics, makeup, aloe vera or jewelry) or choose the brand in the drop-down menu.
- Get all the product information with a single click (photo, price and description)
- Add the item you want to buy to the cart and choose if you want to close the purchase or continue buying.
- Select a payment method (credit or debit card, PayPal or bank transfer).
- You will receive an email confirming your order.
- When the order is ready and has left our warehouse you will receive an email with the tracking code of the order.
Can I place my order by phone?
Of course. You can contact us by phone 928 80 62 50 (from 9:00 a.m. to 4:00 p.m. from Monday to Friday). You will be assisted by an operator who will guide you through the purchase process, generate your order and receive a summary of the order by email with a link to make the payment.
How I can make sure I made my purchase?
Once the order is placed, you will receive a confirmation email. If you did not receive it, you can contact our customer service department via email: email@example.com
How can I know when my order is ready?
When the order is ready and has left our warehouse you will receive an email with the SEUR tracking code.
Where I can get my order?
You can receive it at the address you choose, at your address, at your work, send it to another person, etc. But never to a post office box.
How much do I have to pay for shipping?
Shipments to the Canary Islands are free.
For all orders over € 100 the shipping is completely free, for the rest we have a special rate of only € 5.90
For shipments outside Spain we have special rates depending on the country. You will see the shipping cost information before closing the order.
What form of payment can I use to make my purchase?
We have the following means of payment:
Visa, Visa Electron, MasterCard, PayPal and bank transfer.
Why can my credit card be rejected?
Your card can be rejected for one of the following reasons:
. The card could be expired. Check that the card is valid
. You have reached the card spending limit. Check this information with the bank.
. Maybe some data entered is incorrect. Check that you have filled in all the necessary fields correctly, including the 3 digits of the security code.
Is it safe to use my debit / credit card to make the payment?
Of course. The data is transmitted in encrypted form to the bank that makes the payment, so Samparfums.es never has access to your card information.
Can I cancel my order?
After receiving the order, if for any reason, you want to return a product, you have a period of 15 days from the date of receipt of the merchandise to notify us. In this term we accept returns as long as the product is in optimal conditions.
The shipping costs for the return will be borne by the customer. Once the goods have been received and checked, if they are in perfect conditions, the amount of the returned products will be paid, using the same form of payment used in the initial order.
To initiate the procedures for the return of the order please contact us through the email: firstname.lastname@example.org indicating your data and the order details and you will receive an answer email with all the steps to follow to start the procedures.
What can I do if my order arrives wrong? (Wrong shipments, breakages or defects of origin)
Whenever you tell us within a maximum period of 48 hours from the date of delivery of the order, after checking the case, and provided that the product is in optimal condition, with its original packaging, without any use and suitable for sale , after communicating with the client, and after carrying out some internal checks, a messenger will be sent to pick up the wrong merchandise and replace it with the correct one. In the event of an error by Sam Parfums in the preparation of the order, the transport costs for the change will be borne by Sam Parfums, in case of error of the customer at the time of purchase, the customer will have to pay, the cost of the service of transport for the change.
In the event that you have received a defective, broken or defective item, please let us know so we can proceed with the change or refund.
Can I receive information in my email with news and offers from samparfums.es?
Yes, confirm that you want to receive our Newsletter when making the purchase and you will receive information about the latest news, promotions and events of samparfums.es